A Veyoq product

Signal Quest support

A clear route to help with Signal Quest.

For product help, accessibility issues or privacy requests, email support@veyoq.com. Signal Quest is operated by Veroq, LLC under the Veyoq product brand.

Tell us what happened

Include the app version and build number, iPhone model, actual iOS version, screen and steps that caused the issue. For a report, include its symbol, period and recorded timestamp. Remove personal information from screenshots. Never send passwords, recovery codes, API keys, private notes or a collection backup.

Which edition are you using?

Required-account research edition from build 36: create an account or sign in, then complete adult and country eligibility and the current required acknowledgements before opening research. Accounts from the earlier isolated internal beta are separate and are not automatically transferred. Report follows and Updates are kept with your account. Watched symbols, notes and cached copies stay separately on this device for each account. To connect earlier device follows, use the explicit connection action in My desk. This edition has no purchases. Email delivery remains deferred. Signup does not require email ownership verification, and password-recovery email is unavailable. Contact support without sending a password. This description does not announce public availability; check your build in Settings.

Alerts and updates

Open Settings → Alerts & updates, enable account alerts, then connect this iPhone after granting notification permission. You can set quiet hours or turn alerts off there. Follow a report to receive new accepted recorded status updates; enabling alerts does not send historical outcomes. Updates is available in My desk. Notification previews are generic and report links require the matching signed-in account. From build 37, connecting this device also synchronizes its current app language for alert previews. If a connection check fails, the app tries again a limited number of times; return to this page and reconnect if needed.

To test the connected device, tap Send a test alert. A request confirmation is not a delivery guarantee. If it does not arrive, check this app's permission in iOS Settings and your connection. Include the exact test-button message, app version/build and actual iOS version when reporting a problem. Never send a password or device push token. Builds 32–35 kept follows locally and did not provide these background alerts.

Earlier editions

Account-free build 31: research opens without signing in. Favorites, follows and notes stay on the device. Back them up before reinstalling. Open a followed report and pull down to refresh its status; background alerts are unavailable. See the account-free policy and data controls.

Existing internal account beta: accounts and server data remain separate. An account from the original Signal Quest edition does not automatically exist in the isolated beta. Email verification and password-recovery email are currently unavailable in the isolated beta; do not rely on recovery email. Contact support for help without sending your password.

Delete an account or manage device data

In build 38 and later, open Settings → Account → Delete account, read the irreversible deletion notice and type the confirmation phrase. Wait for Account deletion confirmed. The account and its personal data are deleted, and its login, local research, search and alert data are cleared from this device. If local cleanup needs retry, keep the app installed and use Check again until it completes. Exported backups, operating-system backups, other devices and the shared cache of published reports are separate.

If a connection drops, use Check deletion status or Check again. An unconfirmed result is not proof of either success or failure. Confirmation checks are available for seven days; an expired notice offers no outcome claim. Email delivery and password recovery remain deferred. See the required-account privacy section for recovery-receipt handling and necessary retention.

Builds 32–37 schedule personal account deletion after 30 days and disable research access. Sign in again and open Account → Cancel deletion request within that window if you change your mind. Cancellation is unavailable after the window or final deletion. A pending account can instead be deleted immediately using build 38 after a fresh sign-in. In older editions, erase local research through Manage your collection before requesting deletion. Collection erasure does not delete the account or its server follows. To stop following one report, use Unfollow and wait for confirmation.

In the account-free edition, Settings → Erase local collection removes favorites, follows, notes and saved report copies after confirmation. It does not delete exported backups, system backups, display preferences or an older beta account.

In the account beta, open Profile → Settings → Security and privacy → Delete account. You can also request account deletion by email. We may ask you to verify ownership. The earlier account-beta privacy policy explains retention. Any separate store subscription must be managed in Apple account settings.

Missing or outdated research

Check your connection and pull down to refresh. When a refresh fails, a dated cached copy may remain visible. Recorded prices are not live quotes. A matching-period historical win rate is not a forecast for an individual report. “Unverified” does not establish that a report is still open. Tell us the report’s symbol, period and timestamp if information looks incorrect.

Privacy and terms

Read the privacy policy and research terms for the required-account edition and earlier account beta, or the unchanged account-free build 31 policy and research terms. This support page does not announce a public release or promise a response time.